Inquiry
For inquiries about the following, please feel free to contact us from the official LINE below.
Purchasing products/Payment methods/How to use products such as shipping/Initial defects/Returns and refunds, etc.
FAQ
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Date of shipment |
Ships next business day |
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shipping method |
Japan Post regular mail, post mail |
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postage |
Free nationwide |
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method of payment |
Bank transfer, credit card, pay system (see bottom of page for details) |
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Specified delivery date |
Cannot be specified |
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Change delivery address |
Cannot be changed after input is completed |
| cancel |
If the package is unopened within 10 days, we will refund the shipping costs at the customer's expense. |
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In case of defective product |
Please report the defect situation to the LINE link below along with a photo. We will respond as soon as we confirm. https://lin.ee/17h3ZNK |
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No contact after ordering/payment |
There is a possibility that the email address you registered at the time of ordering is incorrect, or it may have gone into your spam folder. |